Shipments and returns

U.S. Shipping

At TimelessWatchOutlet, we are glad to offer free USPS Priority Mail shipping in the 48 continental U.S. States. We also offer USPS Express and FedEx Overnight shipping for a quicker delivery, though a charge does apply. Orders outside the 48 continental States require Second Day or Next Day Air service. APO or FPO address requires United States Postal Service Shipment (USPS) Option. Delivery time via USPS can range from 1 to 6 business days. Note that air and ground shipping times are measured in business days. 

You will receive a shipping tracking number via email when your order is shipped from our warehouse. Parcel tracking info is available online at the carrier's website.

United States Postal Service shipments can be tracked here at USPS.

FedEx shipments can be tracked here at FedEx.

We require a Signature Conformation for all U.S.A. orders of $199.00 and above. 

Should you return an item, the cost of shipping will be deducted from your total refund.

International Shipping

We offer Shipping outside the U.S.A. to most countries. We offer 2 shipping methods. Either USPS Priority Mail (estimated 6 - 10 Business days) with a flat rate of $49.00. We also offer FedEx International (5 - 7 Business days) with a flat rate of $79.00. Shipping times are NOT guaranteed and may vary by State and Country.

You will receive a shipping tracking number via email when your order is shipped from our warehouse. Parcel tracking info is available online at the carrier's website.

We require a Signature Conformation for all International orders.

United States Postal Service shipments can be tracked here at USPS.

FedEx shipments can be tracked here at FedEx.

Should you return an item, the cost of shipping will be deducted from your total refund.

INTERNATIONAL SHIPPING & DUTY CHARGES

TimelessWatchOutlet.com does not assess duties for international orders and they are subsequently subject to applicable customs, import duties and taxes, which are the sole responsibility of the customer. Please contact your local customs office for details.

Free Shipping

Orders that qualify for free shipping promotions will be shipped at no cost to you via ground delivery. We do reserve the option of determining the specific shipping method.

Returns

Return shipping charges for items not damaged or defective other then indicated will be deducted from any refunds given.

Insurance

TimelessWatchOutlet.com does not provides insurance coverage for items we ship out.

Domestic Shipping Outside the Contiguous

Orders destined for delivery in the United States, however outside of the 48 Contiguous States (eg; Hawaii, Alaska, APO and FPO addresses) will be shipped via ground delivery. APO or FPO strictly require us to ship via the US Postal Service.

Ground & Standard Delivery Times

Jomashop Shipping Times Chart

Additional Shipping Options

  • USPS Priority Mail: Free on all orders in the 48 continental U.S. States.
  • USPS Priority Mail Express Shipping  in the 48 continental U.S. States: $39.00 USD
  • FedEx 1 Day Shipping (only for domestic U.S. orders): $49.00 USD
  • USPS Priority Mail (only for International orders): $49.00 USD
  • FedEx International (only for International orders): $89.00 USD

Shipping Restrictions

  • FedEx does not deliver to PO Boxes, APO, or FPO addresses. Please select the United States Postal option for APO and FPO addresses.
  • Air and ground shipment time frames are in business days only, and exclude weekends and/or holidays.

Shipping and Item Problems

If a shipped order was lost or damaged, USPS or FedEx must conduct an investigation. Please contact TimelessWatchOutlet.com to initiate a tracer within 10 business days of the item shipping from our warehouse. If the package is not located, FedEx and USPS will process a claim for the package. Claims can take 3 weeks to process. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to TimelessWatchOutlet.com and the replacement item(s) will be shipped out. If the item(s) is no longer available, and a similar item is not wanted, TimelessWatchOutlet.com will gladly refund your original payment.

When your order is received, if there are any noticeable discrepancies with your item, or if the item is different than what was ordered, please contact TimelessWatchOutlet.com within 5 days of receipt of your shipment to make any necessary corrections. Please read our International Orders section below for International shipping problems. If the item received is different than what was ordered, please contact TimelessWatchOutlet.com within 5 days of receipt of your order. If you believe that your automatic watch isn't working properly, please click here for more information. Product discrepancies not notified to TimelessWatchOutlet.com within 5 days may not be honored for replacement. Please contact us within 5 days of receipt of your shipment if your item is defective. Note: Errors or omissions in descriptive, typographic, pricing and/or photographic representation are subject to correction.

Packaging

In the unlikely event that goods are received with damaged packaging, such as outer boxes, cases, instructions, manuals, etc. TimelessWatchOutlet.com reserves the right to replace the original packaging of products sold herein. TimelessWatchOutlet.com cannot guarantee a replacement of the manufacturer’s original packaging.

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via USPS with tracking and drop-off with signature.  Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Shipping and Handling fees are fixed, though fees may vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.