Returns & Exchanges Policy
At Timeless Watch Outlet, We strive for 100% customer satisfaction. However, if for any reason you are not satisfied with your purchase, you may exchange or return it for a refund (excluding shipping and handling charges) within 30 days from shipping from our warehouse, subject to a Return Merchandise Authorization from Timeless Watch Outlet as well as a 10% restocking fee. The cost of shipping will be deducted from your total refund. A return merchandise authorization number can be requested by logging in to your account, click on the 'ORDER HISTORY' tab and choosing the correct order reference number. You may then click on the Return Request Form. All purchases, accessories, serial numbered security tags (if provided), and packing materials must be in new condition to avoid refusal of the returned merchandise or restocking fees. All returned or exchanged items must be in the same condition, in their original packaging, and must include all packing material, blank warranty cards, manuals, and accessories.
If when you receive your purchase, there are any noticeable discrepancies or damages, or if the item is not what was ordered, please contact us within 5 days of receipt of your shipment to make the necessary corrections.
How to return or exchange an item
In order to return an item you need to first obtain an RMA (Return Merchandise Authorization) number. To request an RMA number online, please contact us. Issuance of an RMA number does not guarantee final disposition and all returns are subject to inspection.
- Place the original package into a shipping carton.
- Include the invoice and the reason for the return. If defective, please specify the defect.
- Please do not place stickers or shipping labels on the original manufacturer’s package.
- Please do NOT require signature conformation.
- Ship via insured service with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
Contact our customer service team by Visiting our Contact us page.